Refund policy
Refund & Return Policy.
A Refund or Return can be possible only after the customer receives the products and, He or She wishes to make a return or refund, due to inappropriate or open product packaging, inappropriate product type the exchange & refund may possible after approval from our customer service department.
If you return & refund will be approved by our customer service department you will get back your payment cash only with driver or by bank for paid by CCM if requested by the customer and the bank refund could take some days depend on bank working hours and process.
We will be happy to offer a refund, exchange or replacement on all goods returned to us within three days of your receipt of goods provided they are in their original, unopened, and unused condition.
How to Request a Refund or Exchange:
- Please email us at hello@haladoha.com to notify us of the product you would like to return. You will need to provide full details of your order number, which is provided in the documentation that arrives with your order, together with details and pictures of the items you wish to return or exchange.
- Once you have received a confirmation that we will accept a return for your product, please make sure you indicate whether you would like a refund, replacement, or exchange. Please remember that in order for the return to be processed you must ensure that returned items are in good condition and unopened.
- We will schedule a return for your package with our own drivers. You must also provide the copy of paid receipt. Delivery charges for returning the products, if it is not due to faulty, damaged expired or incorrect products, are to be paid by you and are your responsibility.
- All returned goods will be examined upon receipt. You will be notified immediately that we are unable to offer refunds, replacements, or exchanges if your product has been opened or used. We will process your return as quickly as possible and will notify you by email once your refund, replacement or exchange has been processed. During busy periods, please allow up to 30 working days for your refund, replacement, or exchange to be processed.
Cancellation Policy
In addition to our returns policy, you have the legal right to cancel your order if your order has not yet been processed,
you may cancel your order by calling our customer care team and ask for cancellation the order. (Tel : +974 7757 7137)